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Privacy Statement Website User




This is the Privacy Statement of Assicurazioni Generali S.p.A. United Arab Emirates (hereinafter “(AG S.p.A) Dubai branch”) regarding the manner in which we handle personal data from website visitors. This Privacy Statement provides information on the processing of personal data by (AG S.p.A) Dubai branch.


(AG S.p.A) Dubai branch is based at Sheikh Zayed Road, 6th Floor, Dubai, U.A.E.. For questions about this policy or about the manner in which (AG S.p.A) Dubai branch handles personal data of website visitors, please contact our Customer Enquiry via:


In this Privacy Statement we will describe who we are and for which purposes we process which of your personal data, how you can exercise your privacy rights and all other information that may be relevant to you regarding this subject.


We did our best to provide you with all information in a clear and readable format. If certain terms are unclear to you, there is a Glossary at the end of this Privacy Statement where privacy-related terms have been explained. However, if you have any questions about our use of your personal data after reading this Privacy Statement, you can always contact us through the contact details below.


This Privacy Statement may be changed over time. The most up-to-date Privacy Statement is published on our website.  


When does this privacy statement apply?

This Privacy Statement is applicable to the processing by (AG S.p.A) Dubai branch of all personal data of its website visitors. This Privacy Statement does not address the processing of personal data of applicants or employees in the context of their employment relationship with (AG S.p.A) Dubai branch, for which we have different Privacy Statements.

Who is responsible for your personal data?

(AG S.p.A) Dubai branch is the controller of the processing of all personal data that fall within the scope of this Privacy Statement. This Privacy Statement indicates what personal data are collected, used and processed by (AG S.p.A) Dubai branch and for what purpose, and to which natural persons or entities the personal data will or may be provided. (AG S.p.A) Dubai branch may share your personal data with external parties.

For which purposes do we process your personal data?

If collected, we process your personal data to allow you to surf on our website, use all its features, ensure its proper functioning (including system administration activities) and improve your browsing experience.

Which personal data do we use?

In case you browse on our website only for consultation purposes, processing of your personal data is not required. However, we use technologies that may involve the storage of some data related to the tools used, somehow referable to you, even in absence of your explicit registration as well as your active role.

In particular, the (AG S.p.A) Dubai branch website:

  • Does not process IP-addresses to collect information, but it stores such IP-addresses as surfing data;
  • Uses surfing data as aggregate data for statistical purposes only;
  • Uses its own and third parties’ cookies and other session identifiers (technical and profiling). Technical cookies are used in order to make surfing possible or to the extent this necessary to provide a requested service. Tracking cookies are of third parties and are used only for statistical purposes, on an anonymous basis, and are not aimed at providing you with a service in line with your preferences. It is possible to disable the use of cookies, depending on the browser used. Be aware, the deactivation can result in a less than satisfactory surfing experience.

Without prejudice to the foregoing, there may be residual cases in which we actively collect your personal data. In particular:

  • E-mail address: Personal data received by the e-mail contact available on the website are used only to reply to your requests; such data are stored for statistical purposes only and to check whether there is any previous communication with this specific e-mail address.
  • Specific mailing lists: Specific individual names may be added to specific mailing lists on the basis of your explicit consent to regularly receive certain documents (e.g. news, funds quotation, commercial information, etc.).
  • Registration: To access certain services, the website could provide for the acquisition of data through a specific form. The login and registration buttons on the website will currently redirect to the Generali Worldwide website. Nevertheless, personal data may be received by (AG S.p.A) Dubai branch when these buttons are activated.


With whom do we share personal data?

(AG S.p.A) Dubai branch processes your personal data with modalities and procedures, also in electronic form, appropriate to ensure an adequate level of security. For our processing activities we make use of different server solutions to ensure that our website works properly. Data we collect may be transferred to a server outside of Dubai and/or the European Economic Area. In such cases we have made sure that appropriate safeguards have been taken.

The employees of (AG S.p.A) Dubai branch are authorized to access personal data only to the extent necessary to serve the applicable purpose and to perform their jobs. All are under an obligation of confidentiality.

Your personal data can be shared only with third parties who have been assigned with the task to perform some activities concerning the management of the relationship with (AG S.p.A) Dubai branch or to perform a specific task on behalf of (AG S.p.A) Dubai branch. Depending on the activity performed, such third parties may act as Data Processors, as Joint Controllers or as autonomous Data Controllers.

Both our staff and third parties which process your personal data for the purposes above indicated – except for the autonomous Data Controller – receive proper instructions, often with a data processing agreement in place, about the correct modalities of the processing.

How are your personal data secured?

(AG S.p.A) Dubai branch has taken adequate safeguards to ensure the confidentiality and security of all your personal data. We have implemented appropriate technical, physical and organizational measures to protect personal data against accidental or unlawful destruction or accidental loss, damage, alteration, unauthorized disclosure or access as well as all other forms of unlawful processing (including, but not limited to, unnecessary collection) or further processing.

Examples are: IT security policy, staff training and secure servers.

How long do we retain your personal data?

Your personal data can be retained for the whole duration of our relationship, and in compliance with the applicable privacy laws, for 10 years after the termination of the agreement or, in case of disputes, for the statute of limitations set forth under the applicable laws, without prejudice to any longer storage periods provided for by specific laws.

How can you exercise your privacy rights?

You can exercise any of the rights below by contacting (AG S.p.A) Dubai branch. You can find the contact details at the bottom of this Privacy Statement.

The request of exercise of rights is free of charge, unless the request is manifestly unfounded or excessive.


  • You may request access to your personal data that we process to receive information, for example, about the categories of personal data that (AG S.p.A) Dubai branch is currently processing.


  • You may ask (AG S.p.A) Dubai branch to correct personal data that is inaccurate or incomplete.


  • You may ask (AG S.p.A) Dubai branch to erase personal data where one of the following grounds applies:
    • Where the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed;
    • You withdraw consent on which the processing is based and where there is no other legal ground for the processing;
    • You object to automated decision-making and there are no overriding legitimate grounds for the processing or you object to the processing for direct marketing;
    • The personal data have been unlawfully processed;
    • The personal data have to be erased for compliance with legal obligation in Union or Member State law to which (AG S.p.A) Dubai branch is subject;
    • The personal data have been collected in relation to the offer of information society services.


    • The processing is based on consent or on the necessary performance of a contract; and
    • The processing is carried out by automated means.


  • In case you provided your consent to the processing of personal data, you may withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.



  • You have the right to object to the processing of your personal data and request the stop of the processing operations when they are based on the legitimate interest.


Can you lodge a complaint?

You can lodge a complaint with us at any time by contacting Compliant and Risk department of (AG S.p.A) Dubai branch.


How can you contact us?

If you have any questions about the way we process your personal data, please read this Privacy Statement first. For additional questions or complaints, please contact the Compliant and Risk department of (AG S.p.A) Dubai branch. via:



Processing means any operation or set of operations which is performed on personal data or on sets of personal data, wholly or partly by automated means. Examples of processing are: collecting, recording, organizing, storing, altering, using, making available, restricting and destroying.

Personal data means any information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly. Examples of personal data are: name, address, phone number and IP-address.

Special categories of data means the personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union memberships as well as genetic data, biometric data where they uniquely identify a person, data concerning health or data concerning a person’s sex life or sexual orientation.

Data concerning health means personal data related to the physical or mental health of a person, including the provision of health care services, which reveal information about his or her health status.

Data subject means the person whose personal data are processed.

Data controller means the individual or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data (e.g. the employer is the data controller in respect of its employees’ personal data since, with reference to the employment relationship, it decides the purposes and means of such processing).

Joint controller means the individual or legal person, public authority, agency or other body which, jointly with other data controllers, determines the purposes and means of the processing of personal data.

Data Processor means the individual or legal person, public authority, agency or other body which processes personal data on behalf of the data controller (e.g. the company which provides the service of employees’ salaries calculation may be considered a data processor since it processes personal data on behalf of another company, the employer).

Consent means any freely given, specific, informed and unambiguous indication of the data subject’s wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.




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