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Generali Group : Code of Conduct

Code of Conduct

The Generali Group Code of Conduct was approved by the Board of Directors of Assicurazioni Generali S.p.A on 14 December 2012 and replaces the Ethical Code of the Generali Group. 

The Code of Conduct applies to all employees of Generali Group, including members of supervisory and management bodies. In addition, third parties (consultants, suppliers, agents, etc.) who act on behalf of the Group are expected to adhere to the principles set out in the Code.

The Code of Conduct sets minimum standards of behavior to be observed and provides specific rules of conduct in relation to the following issues: promotion of diversity and inclusion, assets and business data protection, conflicts of interest, anti-bribery and anti-corruption, financial information and insider dealing, anti-money laundering, anti-terrorist financing and international sanctions. 

The Code of Conduct has been translated in all the languages of the countries where the Group operates.

Reporting Concerns and incorrect conducts 

Practices or conducts that are, in good faith, considered as inappropriate or inconsistent with the law, the Code of Conduct or the Group Rules or other internal policies (e.g. discriminations, harassment, bullying, mobbing, corruption and bribery, etc.) can be reported via local as well as Group Head Office’s channels. In order to let you get a prompter reply you are encouraged to use local channels first.

Reports can be submitted via:

- local channels :

  • by post : Compliance Department - P.O.Box 5910, Dubai, UAE

- Group Head Office's channel :

  • by e-mail:
  • by post: Group Compliance - Business Integrity - Piazza Cordusio 2, 20123 Milano, Italy.

Allegations or concerns involving Financial, Auditing and Accounting, Banking, Anti-Bribery issues can be reported also through the Group Compliance Helpline provided by GCS Compliance Service Europe Ltd. (a third party supplier, subsidiary of Navex Global):

Reports must be adequately detailed in the description of the circumstances of the alleged violation. Complaints without sufficient details cannot be considered.

Although where permitted by local law anonymous reports are accepted, the Group believes that the investigation of any report will be more effective if the identity of the person submitting the report is known, this is why the Group encourages complainants to disclose their identity while submitting a report.

Reports, as well as data of both the complainants and the individuals concerned, will be treated confidentially and handled with utmost discretion and in compliance with the applicable privacy regulations.
The Group strictly prohibits retaliation against anyone who reports in good faith, no matter whom the report involves. 

Please note that these channels should not be used to submit Customers’ concerns related to the products or services provided by Group companies, since they should be communicated through the appropriate, specific channels according to the provisions set out in the relevant contractual documentation, in compliance with local legislation. 

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